LATAM Airlines has announced that it will be waiving change fees for customers who wish to extend their stay in Buenos Aires, Argentina. This decision comes after Taylor Swift was forced to postpone her concert in the city due to bad weather.
Although LATAM Airlines’ tweet did not explicitly mention the rescheduling of the concert, it did state that the change fee would be waived for those who had planned to leave before the newly scheduled Sunday night concert. This move aims to accommodate customers who wish to attend the rescheduled concert.
For customers who had flights scheduled from Buenos Aires on November 11 and 12, LATAM Airlines is allowing changes to be made without fines or fare differences. These customers will now have until November 17 to fly, subject to seat availability.
Taylor Swift herself took to Twitter to announce the change in concert plans, citing safety concerns caused by the storm. This decision has been praised by fans, as it shows the singer’s dedication to the safety and well-being of her fans.
In comparison to US airlines, such as United, which do not charge change fees on international flights originating in the United States, including round-trip tickets, LATAM Airlines is offering situational flexibility in partnership with Delta to support customer adjustments.
The announcement from LATAM Airlines has brought relief to many customers, allowing them the freedom to adjust their travel plans accordingly. This move demonstrates the airline’s commitment to customer satisfaction, particularly in situations outside of their control.
As more and more airlines adapt their policies to cater to the ever-changing circumstances faced by travelers, it is refreshing to see companies like LATAM Airlines offer flexibility and support to their customers. This decision will not only benefit those attending the Taylor Swift concert but also those who may have experienced other unforeseen circumstances that require a change in travel plans.
Overall, LATAM Airlines’ decision to waive change fees for customers wanting to extend their stay in Buenos Aires is a positive step towards providing excellent customer service. By adapting their policies to accommodate their customers’ needs, airlines can enhance the overall travel experience and build trust and loyalty among their clientele.
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