Title: Delhi Airport Chaos: Flights Delayed, Guidelines Issued Amidst Dense Fog
In a scene of utter chaos at Delhi’s Indira Gandhi International Airport, over 100 flights were delayed due to dense fog, leaving passengers stranded and frustrated. To tackle such situations in the future, the Directorate General of Civil Aviation (DGCA) has issued guidelines to ensure better management amidst chaotic circumstances caused by fog.
According to the standard operating procedure (SOP) for passenger facilities, airlines have the authority to cancel flights that are likely to be delayed beyond three hours. The DGCA emphasized that all airlines must adhere to this SOP immediately, with the exception of extraordinary circumstances beyond their control.
The newly implemented SOP also mandates airlines to provide real-time updates about flight delays on their official websites, through SMS/WhatsApp, email, and at airport displays. However, the delays at Delhi airport resulted in a breakdown of coordination, leading to irate passengers demanding answers from the airlines.
In a disturbing incident during this chaotic period, a passenger reportedly attacked a pilot within an IndiGo flight. This incident has further highlighted the need for improved customer service and security measures amidst such challenging circumstances.
Air India, one of the major airline operators, expressed regret for the disruptions caused by dense fog in North India, particularly at Delhi airport. The airline assured passengers that they are taking measures to avoid future disruptions of this nature.
Civil Aviation Minister Jyotiraditya Scindia addressed the situation by stating that steps have been taken to ensure similar circumstances are prevented in the future. Scindia further explained that the decision to suspend operations temporarily was based on fluctuating visibility levels, severely impacted by the dense fog.
With the DGCA’s new guidelines in place, it is expected that airports across India will be better prepared to handle chaotic situations caused by fog. Passengers can look forward to more transparent and timely communication from airlines, helping to minimize the frustrations often experienced during flight delays.
As winter continues to grip Northern India, airports and airlines are taking all necessary precautions to ensure the safety and comfort of passengers. The implementation of these new guidelines serves as a reminder that passenger welfare is of utmost importance, even amidst unpredictable weather conditions.
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